Conference Paper

HYBRID WORK ARRANGEMENT AND FIRM’S PRODUCTIVITY IN THE SERVICE INDUSTRY: EMPIRICAL EVIDENCE FROM KPMG LAGOS, NIGERIA

This study examines the nexus between hybrid work arrangements and a company’s productivity in the service sector using Klynveld Peat Marwick Goerdeler (KPMG) Nigeria, situated in Victoria Island, Lagos, as a case study. The study adopts the Taro Yamane method and the stratified sampling technique to recruit a sample of 307 employees, drawn from a population of 1,321. A regression analysis was conducted to ascertain the correlations between the dependent and independent variables (firm productivity and job sharing), using the Statistical Package for Social Sciences (SPSS) version 23. Findings showed that job sharing accounts for 12.4% of the variance and considerably increases productivity. The results highlight how crucial flexible work schedules are for raising production because they lower stress levels, increase efficiency, and enable improved work-life balance. Consequently, the study concludes that companies in the postpandemic era are implementing a diversity of hybrid work models that combines the upsides of remote work compared to working in the office. These models may help achieve better wellbeing outcomes (SDG 3) and better working conditions (SDG 8). In order to further increase productivity, the study suggests that KPMG support flexible workplace arrangement and improve job-sharing initiatives. Employing this strategy can support the success of the company by utilizing a variety of skill sets, allocating responsibilities fairly, and accommodating workers’ personal and family commitments.